Finally called about that insurance clause I mentioned here a few weeks back.
Pulled out the policy packet again after that virtual session and found the section the rep had flagged, buried in with a bunch of other riders. Called the main line, sat on hold for 45 minutes, then got bounced to 2 different reps before anyone could actually explain what it meant for us.
Turns out my husband’s plan got miscoded back when he renewed in March, so the gap wasn’t something we were stuck eating, it was their error. They backdated it and sent a check for $340.
What actually helped on the call:
– had the clause number written down before dialing, cut out so much back and forth
– asked for a reference number on the first call so the second rep wasn’t starting cold
– kept a running note of who I talked to and when (ended up needing that more than once)
Not sure we would’ve ever caught this without that free session pointing us at it. Would’ve just kept assuming it was covered and never known otherwise.
One less thing hanging over us with the move still going.